User Questions

Why are my pictures displayed in random order on my digital picture frame? When I loaded them, all the pictures were in order?

Pictures that I load from my computer do not show up on my digital frame. My Digital Frame shows pictures just fine when I insert the memory card from digital camera. Can I fix this problem?
This is a common problem. The problem occurs because the images are resized when they are downloaded from your camera to your computer. The software that comes with some digital frames allievates this problem. If you have a frame that did not come with resizing software, here are some solutions to help fix the problem.

Q. My digital picture frame says that it can connect to my PC via the USB cable. I can’t get this to work. Will you please help me?
A. First all what is the brand of frame you have?You might be able to go to that companies website and download the software you need to operate the frame with your computer.
The second option is to try this. Some frames don’t have a softwared package to transfer pictures from computer to frame. You need to transfer pictures via the explorer window (assuming you are using a windows operating system). Follow these steps:

Q. I received a digital picture frame as a gift and the memory card from my camera does not fit in the the memory card slots on the digtial frame.

Q. I read in the digital frame information that the frame plays background music. How does this work?

Q. Do you have to purchase a photo package to send the digital frame pictures or does it come with its own e-mail address so you can send it pictures free of charge?
A. You do not need to purchase a photo package for use with any wireless frame I know of. You do need to have a wireless network set up in the area where you will be using the frame. Also the pictures are transfered to the frame accross the wireless network, so you don’t need a dedicated email address.

We’ve had a few questions from folks who would like to create Photo Albums and other things (shirts, mouse pads, calanders) from digital pictures they have stored on their computers. What I’m talking about are applications that allow you to select pictures, select layout, and then have the product created and sent to you. No more speding hours sliding photos into the plastic photo holders in your album. These pictures print directly onto the page. Pretty cool. Here are links to a few sites.. And a brief description.

Q. I would like to know it there is a digital picture frame that also supports dvd and cds (and hopefully Ipod) any suggestions?
A. I am not aware of a frame that supports dvds and cds. There may have been frames like this in the past, but the I wouldn’t expect to see any in the future. The storage medium for pictures is now flash memory cards.

Q. Is there a digital frame that connects to HDTV?
A. As far as your question goes about HDTV, I don’t know of a frame that connects to an HDTV. How would you be using a frame connected to an HDTV? Some frames have onboard memory and all offered memory card readers. If you were transfering pictures from the TV to the frame, you could accomplish that by putting the pictures on the card first at the TV, then put the card in the frame.

Q. I am looking for a digital photo frame that will use my camera’s SmartMedia memory card. Is there a quick way you could tell me this?
A. All the frames we are aware of are compatible with the Smart Media card. It is generally abbreviated “SM” for future reference.